Below are all of our policies and important information. If you need any help or questions answered about the information below please use our CONTACT page to get in touch.
2. DATA COLLECTED
DATA STORAGE LOCATION
If you register on our website, we store your chosen username, your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
To receive product support, you have to have one or more reservations purchased through our booking system on our website. These purchase will be stored together with your user data. This is required for us to provide you with product support and other customer services.
If you have registered on our website and have a valid Let Me Out Escape Rooms account, you can submit support emails for assistance.
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
Verification/identification of the user during website usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
over our customers’ personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc.
7. HOW LONG WE RETAIN YOUR DATA
When you make a reservation or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of Let Me Out Escape Rooms LLC to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.